Refund policy

Effective Date: July 19, 2026

Thank you for shopping with Naomi’s Fashions. We want you to be satisfied with your purchase. This Return & Refund Policy explains return eligibility, return conditions, refund processing, damaged or incorrect items, cancellations, exchanges, and how to contact us.

By placing an order through our website, you agree to the terms described in this policy.

1. RETURN WINDOW

Eligible products may be returned within:

30 calendar days after the date of delivery

The return period begins on the date the carrier’s tracking information shows that the order was delivered.

Return requests submitted after the 30-day return period may be declined, except where applicable law requires otherwise.

2. RETURN ELIGIBILITY

To qualify for a return, the product must generally be:

  • Unworn
  • Unwashed
  • Unused
  • Unaltered
  • Free from stains, odors, makeup, deodorant, perfume, pet hair, and other signs of use
  • In its original condition
  • Returned with all original tags attached
  • Returned with any original packaging and accessories
  • Accompanied by valid proof of purchase

Trying on a clothing item to determine fit is acceptable, provided the product remains clean, undamaged, and in returnable condition.

Naomi’s Fashions reserves the right to inspect returned products before approving a refund.

3. PROOF OF PURCHASE

A valid proof of purchase may include:

  • Order-confirmation email
  • Order number
  • Purchase receipt
  • Account order history
  • Other transaction information that allows us to verify the purchase

Products that cannot be connected to a valid Naomi’s Fashions order may not qualify for a refund.

4. HOW TO REQUEST A RETURN

Before mailing a product back, contact Naomi’s Fashions to request return authorization.

Email: support@naomisfashions.shop

Please include:

  • Full name
  • Order number
  • Email address used for the order
  • Product you wish to return
  • Reason for the return
  • Photographs, when the item is damaged, defective, or incorrect

Do not send a return before receiving return instructions.

Unauthorized returns may be delayed, refused, or returned to the sender.

5. RETURN METHOD

Returns are accepted by mail.

After approving an eligible return request, Naomi’s Fashions will provide:

  • Return instructions
  • The approved return address
  • A return authorization reference, where applicable
  • A prepaid return shipping label for eligible U.S. returns

Returns should not be mailed to our business address unless our customer-service team specifically confirms that address in writing.

6. RETURN SHIPPING COST

Naomi’s Fashions provides a free prepaid return shipping label for approved eligible returns within the United States.

Customers must use the return label and instructions provided by Naomi’s Fashions.

We may not reimburse:

  • Shipping purchased independently by the customer
  • Expedited return shipping
  • Insurance or additional carrier services selected by the customer
  • Packages sent to an unauthorized address
  • Return costs incurred without prior approval

Additional costs may apply when a return is caused by an incorrect address or other inaccurate information provided by the customer, except where prohibited by applicable law.

7. RESTOCKING FEE

Naomi’s Fashions does not charge a restocking fee for approved eligible returns.

A deduction may apply only where:

  • The product has been used or damaged after delivery
  • Original items, accessories, packaging, or components are missing
  • The product’s value has been reduced through handling beyond what is reasonably necessary to inspect it
  • Another deduction is permitted by applicable law

Any applicable deduction will be explained to the customer.

8. RETURN PACKAGING

Customers should package returned products securely to prevent damage during transit.

Where reasonably possible:

  • Use the original shipping package
  • Place the product inside protective packaging
  • Include the required return authorization information
  • Remove or cover any previous shipping labels
  • Attach the provided return label clearly
  • Keep the return tracking receipt until the refund is completed

Naomi’s Fashions is not responsible for return damage caused by inadequate packaging supplied by the customer.

9. RETURN TRACKING

Customers should retain the tracking number associated with the return shipment.

Tracking helps confirm:

  • The return was shipped
  • The package is in transit
  • The package reached the approved return facility

Contact support@naomisfashions.shop if return tracking does not update or the package appears delayed.

10. RETURN INSPECTION

After receiving a returned product, we will inspect it to confirm whether it meets the return requirements.

The inspection may consider:

  • Product condition
  • Signs of wear or washing
  • Stains, marks, odors, or damage
  • Whether tags remain attached
  • Whether the correct product was returned
  • Whether accessories and packaging are included
  • Whether the return matches the authorized order

We will notify you if the return is approved, declined, or requires additional information.

11. REFUND PROCESSING

Approved refunds will generally be processed within:

7 business days after we receive and inspect the returned product

Business days are Monday through Saturday

After we issue the refund, your bank, card provider, or payment service may require additional time to post the funds to your account.

Naomi’s Fashions does not control processing times imposed by financial institutions.

12. REFUND METHOD

Approved refunds will normally be issued to the original payment method used for the order.

Depending on the payment method, the refund may be returned to:

  • Credit card
  • Debit card
  • Digital wallet
  • Buy-now-pay-later provider
  • Another original payment service

We generally cannot send the refund to a different payment method, bank account, or person.

13. ORIGINAL SHIPPING CHARGES

Naomi’s Fashions currently provides free standard shipping on eligible U.S. orders, so there is normally no original standard shipping charge to refund.

Optional charges for expedited delivery, special handling, or other additional delivery services may be non-refundable after the service has been provided, except where:

  • Naomi’s Fashions made an error
  • The paid service was not provided
  • The entire order was canceled before dispatch
  • Applicable law requires otherwise

14. PARTIAL RETURNS

When an order contains multiple products, customers may return one or more eligible items without returning the entire order.

The approved refund will apply only to the eligible returned products.

Any discount connected to the total order value may be recalculated when a partial return causes the remaining order to no longer qualify for that discount.

15. DISCOUNTED AND SALE ITEMS

Products purchased using a promotional code or temporary discount may generally be returned when they otherwise satisfy this policy.

The refund will be based on the amount actually paid for the returned product after discounts.

Products clearly marked Final Sale before purchase may not qualify for voluntary returns, except when the item is:

  • Damaged
  • Defective
  • Incorrect
  • Misdescribed
  • Otherwise protected by applicable law

16. NON-RETURNABLE PRODUCTS

The following products may not qualify for voluntary return:

  • Gift cards
  • Products clearly marked Final Sale
  • Personalized or customized products
  • Products altered at the customer’s request
  • Products worn, washed, stained, damaged, or altered after delivery
  • Products missing original tags
  • Intimate apparel where the hygiene seal has been removed
  • Swimwear without the original hygiene liner
  • Products presenting hygiene or health concerns after use
  • Products purchased from another retailer

These exclusions do not remove any rights that may apply to damaged, defective, incorrect, or misdescribed products.

17. DAMAGED OR DEFECTIVE ITEMS

Inspect your order promptly after delivery.

If a product arrives damaged or defective, contact us as soon as reasonably possible at:

support@naomisfashions.shop

Include:

  • Full name
  • Order number
  • Description of the problem
  • Clear photographs of the product
  • Photograph of the product label
  • Photographs of the packaging, where relevant

Do not discard the product or packaging until you receive instructions.

After reviewing the issue, an appropriate resolution may include:

  • Replacement
  • Refund
  • Store credit, where accepted
  • Another reasonable solution

18. INCORRECT ITEMS

If you receive the wrong product, size, color, or quantity, contact:

support@naomisfashions.shop

Please provide:

  • Order number
  • Product ordered
  • Product received
  • Clear photographs of the received item
  • Photograph of the product or package label

When Naomi’s Fashions confirms an order error, we will provide return instructions and an appropriate resolution without charging an eligible customer for the approved return.

19. SIZE AND FIT RETURNS

Clothing may be returned because of size or fit when:

  • The return is requested within 30 calendar days after delivery
  • The product remains unworn, unwashed, and unaltered
  • All original tags remain attached
  • The product otherwise satisfies this policy

Customers should review the available size information before ordering.

Measurements and fit may vary depending on the product design, fabric, cut, and manufacturer.

20. COLOR DIFFERENCES

Product colors may appear slightly different because of:

  • Screen settings
  • Device display
  • Lighting
  • Photography
  • Fabric texture
  • Production variation

Minor color differences caused by display settings are not automatically treated as defects.

However, an eligible product may still be returned within the return period when it meets the standard return conditions.

21. EXCHANGES

Naomi’s Fashions does not guarantee direct exchanges.

The recommended process is:

  1. Request a return for the original product.
  2. Follow the approved return instructions.
  3. Place a new order for the preferred size, color, or product.

This process helps customers secure available inventory without waiting for the original return to be completed.

Availability and pricing of the replacement item are not guaranteed.

22. ORDER CANCELLATIONS

Order-cancellation requests should be submitted as soon as possible after purchase.

Email:

support@naomisfashions.shop

Include:

  • Full name
  • Order number
  • Reason for cancellation

We cannot guarantee cancellation after an order has entered processing, fulfilment, or shipment.

If the order has already shipped, the customer must generally receive it and follow the return procedure.

23. ORDER CHANGES

Requests to change a size, color, product, quantity, or delivery address must be submitted promptly to:

support@naomisfashions.shop

Changes cannot be guaranteed after processing begins.

When a change cannot be made, available options may include:

  • Canceling the order before fulfilment, when possible
  • Returning the product after delivery
  • Placing a separate new order

24. REFUSED DELIVERIES

Customers should not refuse a package as a replacement for the authorized return process.

Refusing delivery may:

  • Delay identification of the return
  • Delay a refund
  • Cause additional carrier fees
  • Result in the package being lost or returned incorrectly

Contact support@naomisfashions.shop before refusing or returning a package.

25. RETURNED-TO-SENDER ORDERS

A package may be returned to the sender because of:

  • Incorrect delivery address
  • Missing apartment or unit number
  • Failed delivery attempts
  • Unclaimed shipment
  • Recipient refusal
  • Carrier access problems

When an order is returned to the sender, contact:

support@naomisfashions.shop

The customer may be responsible for a new delivery charge when the return resulted from incorrect customer-provided information, except where Naomi’s Fashions made the error or applicable law requires otherwise.

26. MISSING RETURNS

If tracking shows that a return was delivered but you have not received an update, email:

support@naomisfashions.shop

Include:

  • Full name
  • Order number
  • Return tracking number
  • Date shown as delivered
  • Carrier information

We will review the return status and may contact the carrier or return facility.

27. DECLINED RETURNS

A return may be declined when:

  • It was requested outside the return period
  • The product was worn, washed, altered, or damaged after delivery
  • Tags were removed
  • The returned item does not match the original order
  • Required product parts or accessories are missing
  • The item was marked non-returnable before purchase
  • The return was sent without authorization
  • The package was sent to an unauthorized address
  • Fraud or return abuse is reasonably suspected

When a return is declined, we will provide an explanation and may offer available next steps.

28. REFUND DELAYS

After receiving a refund confirmation, allow your financial institution time to post the refund.

When a confirmed refund has not appeared:

  1. Review your original payment account.
  2. Contact your bank or card provider.
  3. Contact the payment service used at checkout.
  4. Email support@naomisfashions.shop with your order number.

FTC consumer guidance notes that payment processors and return circumstances may affect refund timing.

29. CHARGEBACKS AND PAYMENT DISPUTES

Before submitting a chargeback or payment dispute, customers are encouraged to contact Naomi’s Fashions so we have an opportunity to review and resolve the concern.

Contact:

support@naomisfashions.shop

Submitting a chargeback does not guarantee a refund. Payment disputes are reviewed by the relevant bank or payment provider according to its own procedures.

Nothing in this section limits any lawful right to dispute an unauthorized or incorrect charge.

30. RETURN ABUSE AND FRAUD

Naomi’s Fashions may decline a return or restrict future transactions when there is reasonable evidence of:

  • Returning a different product
  • Returning used or altered merchandise
  • Repeatedly claiming false damage
  • Manipulating tags or packaging
  • Excessive or abusive return behavior
  • Fraudulent payment activity
  • Unauthorized use of another customer’s order information

Any decision will be based on available records and applicable law.

31. CONSUMER RIGHTS

Nothing in this Return & Refund Policy limits any non-waivable consumer protection rights available under applicable federal or state law.

Florida permits retailers to establish and disclose their refund policies, including policies that provide a period longer than seven days.

32. RELATED POLICIES

Please also review:

33. CONTACT INFORMATION

For questions regarding returns, refunds, cancellations, damaged products, or incorrect orders, contact:

Naomi’s Fashions
Address: 7103 N Nebraska Ave, Tampa, FL 33604, United States
Email: support@naomisfashions.shop
Phone: +1 813-735-5086

Business Hours:
Monday–Saturday: 10:00 AM–6:00 PM
Sunday: Closed